Idun Loor's Shipping & Return policy
Orders placed before 2 p.m. on working days begin processing on that day. Orders placed after 2 p.m. begin processing on the next working day.
Shipping in Switzerland: 2-3 working days, free shipping
Shipping in Europe: 3-4 working days, shipping fee of 20 euros
Shipping to the USA: 4-5 working days, shipping fee of 35 euros
Rest of the World: 5-7 working days, shipping fee of 45 euros
What about fees, taxes, and/or duties for international orders?
Most orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
We ship on all business days of the year, with the exception of Swiss Bank holidays:
- 1st of January 2017;
- 14th of April 2017;
- 17th of April 2017;
- 25th of May 2017;
- 5th of June 2017;
- 1st of August 2017;
- 7th of September 2017;
- 25th of December 2017;
What is Idun Loor’s return policy?
We accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of delivery.
In case of return, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the shipping costs.
All returned items must be accompanied by original packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for return:
- It must be unused, unworn, unwashed, and undamaged.
- It must have all original tags attached.
- If a beauty item, it must be unopened.
- If footwear, it must include the original shoe box in original condition (without shipping labels).
All sales are final on: undergarments, swimwear, pierced earrings, opened beauty items, works of art, select home goods, and any other items designated “final sale” are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalized, or special-order items, or of items damaged through normal wear and tear.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
All sales are final after 14 days of delivery date.
What is the charge for return shipping?
For orders shipped within Switzerland, return shipping is free for all eligible items (items that did not initially qualify for free shipping do not qualify for free return shipping) using the prepaid FedEx label provided.
For returns from Europe, USA and Rest of the world, return shipping fees apply at the same rate as original shipping costs. We cannot refund duties and taxes paid to clear customs.
What if I receive a damaged or defective item?
If you receive a defective or damaged item, please contact us immediately at email@example.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
How do I return an item to Idun Loor?
Please use the FedEx return shipping label provided to send back your item or email firstname.lastname@example.org your order number and the name of the item you would like to return to receive your return shipping label. Package the item you would like to return. Then contact FedEx to arrange a pickup time or drop the package at a FedEx drop-off location.
What if I’ve made it to the end of this page and still have a question?
Please do not hesitate to send us an email at email@example.com