Frequently Asked Questions

What if I forgot my password?

If you forgot your password, we will email you a temporary password via a secure, encrypted connection.

How do I change my password?

Under your Account Settings, click Password. You will be prompted to enter a new password.

What payment methods does Idun Loor accept?

We accept Visa, MasterCard, American Express, Paypal and Discover.

What if I have a question about my order?

Please drop us a line at We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. CET (+0100 UTC).